Frequently Asked Questions
What is a softphone?
A softphone is a software program used to make telephone calls over the internet, rather than using a hardwired telephone. The Mitel Clearspan Communicator will allow you to connect to your on-campus phone through the internet.
How does a softphone work?
A softphone connects to the internet for users to make, receive, and manage telephone calls. You do not need dedicated telephone hardware.
Do I need to use a VPN?
You do not need to connect to a VPN to use the Mitel Clearspan Communicator. All you need is an internet connection and one of the following devices: Mac, PC, or Apple iOS device.
How do I make calls using the softphone?
Please see our guide
on how to make calls using the Mitel Clearspan Communicator.
How do I get a softphone?
Get started by submitting a softphone request to receive login and setup information.
I just need to make and receive calls. Can I get a softphone?
Yes, you may submit a request for a softphone.
Who do I contact for help?
For softphone support, please contact the Faculty/Staff IT Help Desk at helpdesk@fullerton.edu, (626) 278-7777.
